So when I get a text, email, phone call saying work is manic, issues at home etc, my response is always that that is more important, go get it sorted as we are always here, let me know if I can help, lets face it training is basically just training; family, work they are a higher priority.
Conversely when people have life issue that are bogging them down I also look to utilise our classes as a cathartic experience and attempt to entice them to class to utilise it as an escapism, a constant that they can rely on, a support structure with peer group support from the other students and instructors; I look to encourage them back to training; physical activity is one of the best solutions to stress and challenge!!!